Job: Call Center Rep - MMC

Jobing Description

Mercer is the global leader for trusted Human Resources and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 19,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is an operating unit of Marsh & McLennan Companies.

Marsh & McLennan Companies is a leading global professional services firm with roots dating back to 1871. We employ over 50,000 employees in more than 100 countries with annual revenue exceeding $11 billion. Marsh & McLennan Companies is the parent company of a number of the world's leading risk experts and specialty consultants, including: Marsh, our insurance broker and risk advisor; Guy Carpenter, our risk and reinsurance specialist; Mercer, our provider of HR and related financial advice and services; and Oliver Wyman, our management consultancy.

The Total Retirement Representative is a promotional level for Call Center Representatives who handle all 4 business lines, have direct client contact, and handle escalated calls. To fulfill this role, the Total Retirement Representative will:

* Provide technical support and industry knowledge for newer representatives. This includes listening to and grading calls, providing on the spot feedback, and coaching tips and techniques
* Handle escalated calls, critical life event processing, and provide root cause analysis to the client
* Handle in-bound calls

Qualifications

* College Educated
* Proven technical knowledge of all Marsh & McLennan benefit programs (H&B, HR, DC, DB)
* 401(K), Pension and Health & Benefit plan experience
* PeopleSoft and Siebel experience
* Must be able to handle several applications at the same time, strong ability to handle escalated calls, and be able to manage and support the late shift when needed.
* Series 7 preferred, but not required

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Job
Client Service

Primary Location
US-MA-Norwood

Marsh & McLennan Companies and its Affiliates
are equal opportunity employers