Job: Client Service Rep Call Center

Jobing Description

Job Responsibilities



MAXIMUS (NYSE: MMS), is a leading government services firm devoted to providing health and human services program management and consulting services worldwide. Founded in 1975, MAXIMUS has more than 6,500 employees located in the United States, Canada, Australia, the United Kingdom, and Israel. MAXIMUS has been recognized by Forbes and Business Week as one of the best small companies in America and is included in the Russell 2000 Index and the S&P SmallCap 600 Index.

Education Required: High School Diploma or GED
Education Preferred: Associates and/or Bachelors degree from an accredited college or university

Technical Skills / Knowledge Preferred: Proficiency in Microsoft Office (Word and Excel) and bilingual capabilities

Subject Matter Expertise/Experience Required: 0 - 2 years of related experience
Subject Matter Expertise/Experience Preferred: Experience working with culturally/linguistically diverse and disadvantaged populations in a courteous and effective manner

Personal/Soft Skills: Customer service, organizational, interpersonal written and verbal communications skills, ability to interact courteously and effectively with a variety of people, ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, attentional to detail, as well as independently and ability to work under standards-based performance measures

Duties / Responsibilities:
1. Provide info to customers in a courteous, polite and professional manner
2. Perform accurately all data entry
3. Assist customers in problem resolution
4. Receive and respond to telephone calls
5. Answer questions of a general nature and direct incoming calls
6. Initiate follow-up calls to customers
7. Maintain confidentiality and security of information
8. Must be able to take direction from appointed Mentor/SME for training purposes or when immediate supervisor is not available
9. Operate multi-line phone system, answer incoming telephone calls and perform other clerical duties proficiently and professionally
10. Respond to needs, questions and concerns of internal and external customers
11. Comply with current and updated policy and procedures
12. Perform other duties as may be assigned by management

MAXIMUS offers a comprehensive benefits package including:

* Healthcare Insurance (medical, dental, vision)
* Short and Long Term Disability Insurance
* Life/Accident Insurance
* Flexible Spending Accounts (FSA)
* 401(k) Retirement Plan with company match

Our benefit program also includes paid holidays, PTO, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union).