Job: Part Time Call Center Generalist (54)

Jobing Description

* Serves as first line response for incoming customer calls.
* Accurately and expediently answers inquiries from customers on all types of new and existing products and services, drawing on a detailed knowledge base of bank products, services, policies, and procedures.
* Sells and cross-sells bank products and services to new and existing customers who have contacted the bank by telephone.
* Efficiently performs routine follow-up work and initiates requests for detailed follow-up work.
* Relies on excellent verbal and written communication skills to fulfill customer requests and to ensure customer satisfaction.

Required Experience

* Associate s Degree or related knowledge/skills base gained through experience preferred.
* Retail service background required.
* Proven service and sales ability required.Excellent communication, organizational, and interpersonal skills required.
* Microsoft knowledge and understanding of windows required.