Job: Research Services Assistant

Jobing Description

Under the direction of the Manager, Research Services, this position provides support for the Research Services group. Works alongside research librarians to provide reference assistance to users, maintaining files and statistics, assisting research librarians with special projects, and assisting with scheduling and promoting library events. Responsible for interpreting and implementing policies and procedures with regard to the level of research service provided to various patrons, deciding whether s/he is the appropriate person to carry out the research or whether to refer the patron to a research librarian, or other member of the staff. Support research librarians at the reference desk by assisting patrons and monitoring virtual reference. Provide administrative support to professional staff to include on projects as well as photocopying, filing, and other general office tasks. Maintain files, records, and statistics of the department. Assist in the maintenance of web pages and research guides. Schedule and facilitate sign-ups for tours and classes offered by the department. Promote and advertise department services and events. Shelve reference books and maintain vertical file. Monitor department email and respond or refer as appropriate. Participate in orientation and training for new reference department staff.

Basic Qualifications

Previous library or related work experience required.

Additional Qualifications

BA/BS strongly preferred. Previous legal experience strongly preferred. Strong customer service orientation; excellent written and verbal communication skills. Competency on broad range of computer technologies to include online research. Prefer experience with content management system, HTML and Lexis/Westlaw.

Additional Information All offers will be made by HLS Human Resources.