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Turnaround: Instructional Technology (IT) Support Specialist - Technician B - (SY20-21)

at Boston Public Schools

Posted: 8/30/2020
Job Reference #: 18681

Job Description


Job code:  Technician (B)

Reports to: Principal/Headmaster 

Madison Park Technical Vocational High School is seeking passionate, talented and diverse educators to serve 1,100 students enrolled in twenty career and technical programs in all sectors of industry. Staff members at MPTVHS are committed to excellence and achievement for all learners and the integration of academic and vocational content. Academic staff members will attend summer professional development in Pre-AP curriculum and standards as well as a Debate Inspired classroom course. All staff members engage in 40 hours of professional development over the summer and three hours after-school time each week throughout the school year.

Position Overview:

Madison seeks an IT Support Specialist to provide first- line support for

hardware and software applications to all school staff and students on a daily basis. The IT Support Specialist will focus on supporting our teachers with integrating technology into the curriculum and expanding the uses of online learning, and other media technologies. The IT Support Specialist is part of a multidisciplinary team that provides needed support to teachers across the school.  He/she will participate in the planning that will require evaluating and understanding the school's needs, in order to design the services and oversight that is needed, on an ongoing basis. In addition, this position will require the IT Support Specialist to be familiar with innovative technologies and have a strong media technology, web design and database background.  


  • Leads the support of the implementation and the use of MyBPS and MassONE to support communication, collaboration, assessment and curriculum. 
  • Leads the development of the criteria for sufficient and effective use of technology in the school and the assessment of the school against these criteria. 
  • Works with and supports instructional staff in integrating technology into their curriculum and program areas, with special emphasis on media, web based, and distance learning technologies. 
  • Works with and supports subject area classroom teachers with integrating technology into their curriculum areas as well as developing instructional technology programs and blended models of professional development, which includes online learning. 
  • Fosters collaboration and sharing of educational technology strategies and courseware among teachers and other staff. 
  • Helps to organize seminars, professional development activities, meetings, and related activities to ensure coordination and knowledgeable support for expansion of educational technology. 
  • Works and collaborates with OIIT to support the interface of administrative and educational technology. 
  • Familiar with and updates knowledge of innovative technologies to support teaching and learning. 
  • Possess strong communication skills. 
  • Provides daily (face-to-face, email or text), just-in-time support for ~1100 students and 100+ BPS and partner staff and the day-to-day maintenance and upkeep of hardware and software systems - this includes support of Chrome, Windows and Mac operating systems 
  • Liaises with the district’s technology dept on special projects such as school network

upgrades, audio/visual installation and setup, network printer upgrades, software

launches and instructional technology cadres and initiatives as well as routine BPS tech dept help desk queries. Maintains technology asset inventory of all hardware and software procured by the school.

  • Resolves user login, account issues and connectivity problems.
  • Assists school leadership in planning new technology purchases.
  • Serve on the school’s Technology Team.
  • Performs other related duties as requested by the Headmaster. 

Hardware Support - PC, Chrome and iOS devices:


  • Chromebook laptops -- includes the oversight of the school’s 1:1 Chromebook

Initiative : serves as the primary leader responsible for developing a budget, rollout strategies, planning and conducting teacher training, and communicating with and presenting to school staff, students and families 

  • Deploys and supports our school’s iPads
  • Classroom audio/visual equipment including document cameras, projectors and monitors + Airtame devices for classrooms and specials teachers and Lenovo Windows desktops
  • Computer labs

Software Support:


  • Supports teachers/staff/students in the use of Boston’s G Suite for Education apps

including Google Classroom, Hangouts, Groups, Forms and other apps.

  •  Provides staff support of the district’s student information system, Aspen.
  • Supports CVTE instructors with vocational specific applications.
  • Works with the school’s Special Education support staff to research, review and

recommend assistive technologies.

  • Works with school leadership to support the school website
  • Coordinates the administration of online formative and summative assessments which includes support and setup up for:
  • The district’s formative interim assessments (Illuminate and others; all students in grades K-8)
  • WIDA assessment (ELL students)
  • MCAS 2.0 assessment


Skills / Qualities:


  • A flexible problem-solver with a ‘can-do’ attitude.
  • An excellent communicator and a willingness to help when “it” breaks; that is, to assist in the resolution of any and all technology-related issues at the school.
  • A co-worker motivated to build strong professional relationships, troubleshoot solutions, and plan collaboratively to achieve school goals.
  • Ability to systematically analyze, troubleshoot, and solve problems.
  • Ability to manage tasks and projects independently.


  • Associate degree
  • Minimum of three (3) years, experience working in an educational setting supporting teachers, using computers and related technology including multi-media, distance learning, and telecommunications. 
  • Demonstrated experience in using a variety of media and Internet technologies. 
  • Demonstrated experience using online learning. 
  • Experience with G Suite for Education, Chrome OS, Windows, Mac OS, and/or educational software desirable.
  • Current authorization to work in the United States - Candidates must have such authorization by their first day of employment. 



  • Bachelor's Degree in Technology and Education or related field. 
  • Demonstrated experience and/or ability to collaborate with universities, businesses and community agencies. 
  • Demonstrated experience with grant writing and administration of grants. 


TERMS: Managerial Tier B, This position subject to the City of Boston residency requirement.


Please refer to (under "Employee Benefits and Policies") for more information on salary and compensation.  Salaries are listed by Unions and Grade/Step.


NOTE:  School-based managerial employees will work 223 days between July 1st and June 30th each year.  The 223 day work-year will include the 180 days in which school is in session, and the additional days will be determined by the employee and the principal or headmaster of the school. School-based managerial employees are not eligible for vacation time or compensatory time.  In the event of school cancellation due to snow or inclement weather, school-based managerial employees need not report to work.


The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

Primary Location: Madison Park Technical Vocational High

Shift Type: Turnaround

Job Contact Information

Applications will be accepted
Friday, March 27, 2020 12:00 AM  -
Monday, November 30, 2020 11:59 PM
(Eastern Standard Time)