University of Massachusetts Medical School

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Dispatch Operator

at University of Massachusetts Medical School

Posted: 10/17/2019
Job Reference #: 31927
Categories: Customer Service

Job Description

  • Minimum SalaryUS-MA-Worcester
    Job Location3 days ago(10/15/2019 9:52 AM)
    Requisition Number
    2018-31927
    # of Openings
    1
    Posted Date
    Rotation
    Shift
    Non Exempt
    Exempt/Non-Exempt Status
    Non Union Position-W00-Non Benefited
  • Overview

    GENERAL SUMMARY OF POSITION:

    Under the direct supervision of the Lead Dispatcher/Communications Specialist or designee, the Dispatch Operator is responsible for monitoring and controlling security systems, including equipment, processing and dispatch of requests for any time of service, as well as associated reports and paperwork and all operational procedures. Respond according to established procedures to emergency conditions and situations.

    Responsibilities

    MAJOR RESPONSIBILITIES:

    • Control and traffic for the Public Safety response system. Consists of approximately 15 mobile personnel.
    • Function as the recipient of first responder/emergency situation. Triage emergency situations.
    • Operate the Public Safety paging and radio communication systems consisting of twenty units, coordinate information during routine and emergency situations.
    • Receive deliveries, such as radioactive or urgent goods and ensure their security to proper destination.
    • Ensure all data collected during shift is accurate and entered into computerized database.
    • Liaison with University Police, as well as outside police agencies. Familiar with general police procedures.
    • Ability to remain calm and collected under stressful situations.
    • Monitor surveillance equipment, alarms, etc.
    • Familiarity with LEAPS/CJIS, NLETS, NCIC.
    • Perform other duties as required.

    Qualifications

    REQUIRED QUALIFICATIONS:

    • Associates’ degree in Computer Science or related field, or equivalent experience.
    • 2 years computer system operation and clerical related experience, including ability to maintain records, input data.
    • Must be able to be certified in CPR/First Responder.
    • Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations.
    • Normal visual and manual dexterity.

    SUPERVISION RECEIVED:

    Under the direct supervision of the Lead Dispatcher/Communications Specialist or designee

    SUPERVISION EXERCISED:

    May exercise working supervision over an employee of a lesser grade for an assigned task

    ENVIRONMENTAL WORKING CONDITIONS:

    Usual office environment.